How to get rid of a hard-to-identify virus and tips to move photos from phone to PC

Q: I used to be not too long ago positioned within the CenturyLink Client Web Safety Program for the second time as a result of studies of malicious visitors coming from my residence community. In each circumstances, I used McAfee Antivirus, Malwarebytes, and finally Microsoft’s Malware Removing Instrument on all my related PCs to determine and repair this difficulty. In every occasion, no malware was discovered. After a prolonged dialog with the CenturyLink assist desk in an try to determine what was driving these studies of malicious visitors, they may solely inform me that some machine on my community had a bot virus and strongly really useful that I get assist from “IT” . for them to take away it.

Is it potential that I may nonetheless have an contaminated machine, no matter all of the preventative steps I simply listed? And in that case, how can I do know which is the wrongdoer? Or may it’s Microsoft’s connection check that’s inflicting this drawback?

β€” scott hannah

A: I reached out to Lumen, which was CenturyLink, and received some solutions, although I think the corporate’s solutions will not fully reassure clients who do not know why this system restricts their Web entry.

Associated Know-how Questions and Solutions

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To begin with, sure, it’s potential that regardless of working the software program you cite, you should still have one thing that’s triggering Lumen’s Client Web Safety Program. For starters, it is not simply viruses or different malware that may set off CIPP restrictions. Having content material in your pc that violates digital copyright legal guidelines can do it too. When you’ve got downloaded such content material, fairly presumably with out figuring out that it’s copyrighted, that will also be a set off.

Whereas Lumen guarantees that it would not scan subscribers’ computer systems, I requested how CIPP detects malware or different triggering content material.

“We depend on notification from trusted third events that our clients’ computer systems are performing malicious acts on the Web,” an organization spokesperson stated.

Examples of malicious exercise embody trying to scan and infect different computer systems on the internet, sending spam from their computer systems, taking part in botnet denial-of-service assaults, and different malicious actions. So whereas Lumen will not be monitoring his pc’s Web connection, apparently others are.

And sure, it is also potential that, regardless of your safety software program, one other pc in your community might have triggering content material, or that your pc or one other pc on the community has been hacked and used to take part in a number of of the set off actions. .

Lastly, sure, Lumen says it is “potential however unlikely” that the Microsoft 365 community connectivity check, or different community scans, may set off CIPP restrictions.

Then, what are you going to do? The Lumen spokesperson suggests calling 800-244-1111.

Like I stated, it is not likely encouraging.

Q: In a current columnyou did not point out what I feel is the best option to transfer pictures from telephone (Android or iPhone) to pc (Home windows or Apple).

The reader talked about using Dropbox. Dropbox does automated photograph uploads (when enabled), so photographs go to a folder in Dropbox labeled “digicam uploads.” No wire wanted. Couldn’t been less difficult.

β€” norm samuelson

A: Sure, it is definitely simple should you do not wish to be choosy about what you are importing. And by the way in which, different cloud providers, like Microsoft OneDrive, additionally help automated importing of pictures out of your telephone to the cloud and, should you like, to your pc.

Q: In a current column, you talked about transferring recordsdata from telephone to laptop computer by connecting with a USB cable. He ought to most likely make clear {that a} “information succesful” USB cable is required. Though technicians are conscious of this, cable distributors are sometimes unclear on cable specs and sometimes unlabeled, which may result in frustration.

β€” dirk nansen

A: Good level. Sure, there are USB cables that solely carry energy and can’t be used to switch information. These are those that often come along with your mobile phone and that you simply use to cost it. They’re usually thinner than USB information cables, which will also be used to energy units. Energy-only cables additionally use solely two wires within the cable in comparison with 4 in an information cable, however since many energy cables use the identical four-pin port connectors, you may nonetheless misidentify the kind of USB cable. What’s it.

The excellent news is that there isn’t any hurt in utilizing the mistaken cable. You simply will not be capable to connect with the telephone for information transfers. That is your cue to seize one other cable.

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